Returns & Exchanges

At Karla Laidlaw, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer returns for store credit or exchange within 14 days of delivery, provided items are in original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Email our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship the Item

  Send your package using a trackable shipping service to the address provided in your authorization email; please note that return shipping costs are the responsibility of the customer.

• 4.
  Processing and Credit

  Once our team inspects and approves your return, we will issue a store credit or process your exchange within 5-7 business days.