Frequently Asked Questions
Everything you need to know about your Karla Laidlaw order.
Where does Karla Laidlaw ship from?
All orders are processed and shipped directly from our studio in Melbourne, Australia.
How long will it take for my order to arrive?
Domestic orders within Australia typically arrive in 2-5 business days. International shipping varies by destination but generally takes 7-14 business days via DHL Express or Australia Post.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items are final sale.
How do I find the right size?
Each product page includes a specific size guide. As our silhouettes often feature unique cuts and stretch fabrics, we recommend comparing the measurements to a similar garment you already own.
Are duties and taxes included for international orders?
International orders may be subject to local import duties and taxes. These charges are the responsibility of the customer and are not included at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay.